1. Introduction
Welcome to VPSBangladesh. This Privacy Policy explains how we collect, use, store, protect, disclose, and manage information when you use VPSBangladesh.com, our client area, billing system, support channels, VPS services, dedicated server services, cPanel VPS, Windows VPS, Managed VPS, BDIX VPS, Dedicated Core VPS, or any related service.
By using our website, placing an order, creating an account, submitting a ticket, contacting us, or using our services, you agree to the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or services.
2. Who We Are
VPSBangladesh provides VPS, cloud VPS, BDIX VPS, Windows VPS, Managed VPS, cPanel VPS, Dedicated Core VPS, dedicated server, and related hosting services.
For privacy-related questions, you can contact us through our official support channels.
- Support email: support@hostingbangladesh.com
- Phone: +8809611-900-390
- Client area: my.vpsbangladesh.com
3. Information We Collect
We may collect information directly from you, automatically through our website or systems, and from service-related tools used to provide VPS and billing services.
3.1 Account and Contact Information
When you register, order, contact us, or use the client area, we may collect:
- full name
- company or organization name
- email address
- phone number
- billing address
- country, city, or location details
- login credentials for the client area
- communication preferences
- support history
3.2 Billing and Payment Information
For orders, renewals, invoices, and payments, we may collect:
- invoice records
- payment status
- transaction references
- payment method type
- gateway response details
- billing cycle
- due date
- order history
- service renewal history
- refund or credit records
We do not intentionally store full card numbers or complete sensitive payment credentials on our website. Payment processing may be handled by third-party payment gateways, banks, mobile financial service providers, or billing processors.
3.3 Service and Technical Information
To provide VPS and server-related services, we may collect or process:
- service name
- product type
- VPS IP address
- assigned hostname
- operating system selection
- datacenter/location selection
- control panel/license selection
- WHMCS product and service records
- provisioning status
- bandwidth/traffic usage
- resource allocation
- abuse reports
- suspension or termination status
- support diagnostics
- server logs required for service management
3.4 Support and Communication Data
When you contact us through live chat, ticket, email, phone, or contact form, we may collect:
- name and contact details
- ticket messages
- chat transcripts
- screenshots or attachments
- error messages
- domain names
- VPS IP addresses
- service IDs
- technical details you provide
- communication history
3.5 Website Usage and Log Data
When you visit VPSBangladesh.com, our systems or third-party tools may collect:
- IP address
- browser type
- device type
- operating system
- pages visited
- referral URL
- date and time of visit
- approximate location based on IP
- cookies and similar identifiers
- security logs
- access logs
This information helps us improve the website, detect abuse, secure the platform, and troubleshoot technical issues.
4. Customer VPS Content and Data
Your VPS content belongs to you. This may include websites, databases, files, applications, emails, logs, backups, customer records, and any other data you store inside your VPS or server.
VPSBangladesh does not normally access, monitor, or manage the content inside your VPS unless:
- you request support
- access is needed for troubleshooting
- abuse or security investigation is required
- law enforcement or legal process requires action
- service protection or infrastructure safety requires investigation
- managed support scope requires limited technical access
You are responsible for the privacy, security, legality, and backup of all data you store inside your VPS or server.
If you process personal data of your own customers, users, employees, or visitors through your VPS, you are responsible for handling that data lawfully and securely.
5. How We Use Information
We use collected information to:
- create and manage customer accounts
- process orders and renewals
- provision VPS and server services
- manage invoices and payments
- provide support and troubleshooting
- verify service ownership
- communicate service notices
- send billing reminders
- prevent fraud and abuse
- detect spam, phishing, malware, or network abuse
- investigate security incidents
- maintain service reliability
- comply with legal, regulatory, or upstream provider requirements
- improve website, products, and customer experience
We may also use service information to help you choose a suitable VPS plan, location, operating system, control panel, or management option.
6. Billing, Renewal, and Service Notices
We may use your contact details to send important service-related messages, including:
- invoice notifications
- payment reminders
- suspension notices
- termination notices
- renewal reminders
- service activation emails
- login details or setup instructions
- abuse notices
- maintenance notices
- security alerts
- support replies
These communications are necessary for service delivery and account management.
8. Live Chat, Support Tools, and Third-Party Services
We may use third-party tools for live chat, support, billing, analytics, security, and customer communication.
These tools may process limited information such as:
- name
- IP address
- chat messages
- support messages
- browser/device information
- ticket details
- activity timestamps
Third-party tools are used to provide support, improve communication, secure the platform, and operate the business.
9. Payment Gateways and Financial Processing
When you pay an invoice, payment data may be processed by third-party payment gateways, banks, mobile financial services, card processors, or other financial service providers.
These providers may collect and process payment information according to their own privacy policies and compliance requirements.
VPSBangladesh may receive payment confirmation, transaction ID, status, amount, currency, and related billing information. We do not control how third-party payment processors handle your payment credentials.
10. Upstream Providers, Datacenters, and License Vendors
To provide VPS and server services, we may work with:
- datacenters
- cloud infrastructure providers
- upstream network providers
- software license vendors
- cPanel or control panel providers
- operating system vendors
- domain or DNS providers
- security and abuse handling providers
We may share service-related information with them when needed for:
- provisioning
- IP allocation
- license activation
- service maintenance
- abuse investigation
- technical troubleshooting
- compliance
- network or infrastructure protection
Only the necessary information is shared for the relevant purpose.
11. International Data Processing and Hosting Locations
Some VPS services may be hosted outside Bangladesh, such as Singapore, USA, Germany/Europe, UK, Australia, Japan, India, or other supported locations.
This means service-related information may be processed or stored in different countries depending on:
- selected VPS location
- upstream provider
- datacenter location
- payment gateway
- support tool
- billing platform
- infrastructure provider
By ordering a service in an international location, you understand that service data and technical processing may involve systems outside Bangladesh.
13. Abuse, Security, and Legal Disclosure
If a VPS, server, IP address, account, domain, or service is involved in abuse, security incidents, illegal activity, phishing, malware, spam, DDoS, fraud, or policy violation, we may review related service logs and share necessary information with:
- datacenters
- upstream providers
- abuse desks
- law enforcement
- regulators
- legal advisors
- affected parties where appropriate
This may be necessary to stop harm, comply with obligations, protect the platform, or respond to legal or abuse complaints.
14. Data Retention
We keep information only as long as reasonably necessary for business, billing, support, security, legal, tax, audit, and compliance purposes.
Retention may vary depending on data type:
- account records may be kept while the account exists
- invoice and payment records may be kept for accounting and legal needs
- support tickets may be kept for service history and dispute resolution
- server logs may be kept for security and troubleshooting
- abuse records may be kept for risk and compliance
- terminated service records may be retained where needed for billing, fraud prevention, audit, or legal purposes
When information is no longer needed, we may delete, anonymize, archive, or securely restrict access to it.
15. Data Security
We use reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.
Security measures may include:
- access control
- authentication
- server security practices
- logging and monitoring
- encrypted connections where applicable
- limited internal access
- security updates
- abuse monitoring
- backup of business systems where applicable
However, no website, server, network, or online system can be guaranteed to be completely secure. You are responsible for securing your own VPS, applications, passwords, SSH keys, software, firewall, and backups.
16. Customer Responsibilities
You are responsible for:
- keeping account credentials safe
- using strong passwords
- protecting SSH keys
- securing your VPS
- maintaining software updates
- configuring firewalls
- managing your own backups
- protecting user/customer data stored inside your VPS
- complying with applicable privacy and data protection laws
- using services lawfully
- reporting unauthorized account access quickly
If you store personal data of your customers or users inside a VPS, you must handle it responsibly and lawfully.
17. Your Privacy Choices and Requests
Depending on applicable law and account status, you may request to:
- access your account information
- correct inaccurate details
- update contact information
- request deletion of certain data
- unsubscribe from non-essential marketing messages
- ask questions about how your data is used
Some information cannot be deleted immediately if it is required for:
- invoices
- accounting
- tax records
- legal compliance
- fraud prevention
- abuse investigation
- dispute resolution
- active service management
- security logs
To request privacy-related changes, contact us through official support channels.
18. Marketing Communications
We may send product updates, offers, renewal reminders, or service-related announcements to customers.
You can unsubscribe from non-essential marketing communication where an unsubscribe option is available. However, you may still receive important service, billing, security, and account-related messages.
19. Children’s Privacy
Our services are intended for business, technical, and hosting customers. They are not directed toward children.
We do not knowingly collect personal information from children for direct service use. If you believe a child has provided personal information without proper permission, contact us so we can review and take appropriate action.
20. Data Breach and Incident Response
If we become aware of a security incident affecting customer information, we will take reasonable steps to investigate, reduce risk, and notify affected customers or authorities where required by applicable law.
Notification timing and detail may depend on:
- nature of the incident
- type of data affected
- legal requirements
- investigation status
- risk to customers
- law enforcement or security considerations
21. Third-Party Links
Our website, client area, or support communication may contain links to third-party websites, payment gateways, documentation, software vendors, or external tools.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- services
- laws or regulations
- business operations
- payment methods
- support tools
- security practices
- third-party providers
- data processing needs
The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes means you accept the updated Privacy Policy.
23. Contact Us
For questions about this Privacy Policy or how your information is handled, contact us through:
- live chat
- support ticket
- client area
- phone (+8809611-900-390)
- official email (support@hostingbangladesh.com)
See our contact page for additional support options.