Terms and Conditions

1. Introduction

Welcome to VPSBangladesh. These Terms and Conditions explain the rules, responsibilities, limitations, and service conditions that apply when you purchase or use our VPS, cloud VPS, BDIX VPS, Windows VPS, Managed VPS, cPanel VPS, Dedicated Core VPS, dedicated server, or related hosting services.

By ordering, renewing, accessing, or using our services, you agree to follow these Terms and Conditions, our billing rules, acceptable use rules, and any service-specific conditions shown during checkout, invoice, proposal, or support communication.

If you do not agree with these Terms, please do not order or use our services.

2. Definitions

For this page:

“VPSBangladesh”, “we”, “our”, or “us”

The service provider operating VPSBangladesh.com and related service portals.

“Customer”, “client”, “you”, or “your”

The person, business, or organization purchasing or using our services.

“Service”

VPS, cloud VPS, BDIX VPS, Windows VPS, Managed VPS, cPanel VPS, Dedicated Core VPS, dedicated server, IP address, control panel, software license, support, or any related hosting service provided by us.

“Client Area”

The billing and service management portal used for orders, invoices, support tickets, service details, and account communication.

“WHMCS”

The billing/order system used to manage orders, invoices, renewals, and service records.

“Backup”

A copy of data, files, databases, configurations, or system content stored separately for recovery purposes.

3. Service Scope

VPSBangladesh provides VPS and server-related services based on the plan, product, location, operating system, control panel, license type, and management level selected by the customer.

Our services may include, depending on the product:

• BDIX VPS
• Cheap Cloud VPS
• Premium Cloud VPS
• Windows VPS
• Managed VPS
• cPanel VPS
• Dedicated Core VPS
• Dedicated Server
• IP address allocation
• Operating system installation
• Basic provisioning
• Control panel or license setup where applicable
• Support according to the selected service type

Each service has its own specifications, price, renewal term, limitations, and support scope. The final service details are based on the order page, invoice, selected plan, and service information shown in the client area.

4. Customer Responsibility

You are responsible for how your VPS, server, website, application, account, and data are used.

You must:

• keep your login credentials secure
• use strong passwords and SSH keys where applicable
• keep operating systems, panels, scripts, CMS, plugins, and software updated
• manage your own data, applications, files, databases, and configurations
• maintain your own backups unless a written backup service is included
• follow applicable laws and acceptable use rules
• avoid abusive, illegal, harmful, or resource-abusive activity
• review invoices, renewal dates, and service notices

You are responsible for all activity performed through your account, VPS, server, IP address, control panel, or login credentials.

8. Customer Data Responsibility

Customer data belongs to the customer. The customer is responsible for protecting, backing up, and maintaining their own data.

VPSBangladesh is not responsible for data loss caused by:

• customer mistake
• weak password
• compromised account
• malware or exploit
• outdated CMS, plugin, script, or software
• wrong server command
• incorrect configuration
• deleted files
• database corruption
• operating system damage
• third-party software failure
• third-party license issue
• suspension or termination
• unpaid invoice
• force majeure event
• hardware failure where backup service is not included

We strongly advise every customer to maintain independent backups before using a VPS for production workloads.

11. Operating System, Software, and Licensing

You are responsible for using properly licensed software inside your VPS or server.

This may include operating system license where applicable, Windows license, cPanel license, commercial software license, third-party plugin or script license, and application license.

Where VPSBangladesh provides a license as part of a plan, the license is subject to the terms and restrictions of the respective software vendor. License availability, account limits, pricing, and policy may change based on vendor rules.

If a third-party vendor changes license price, license limit, product availability, or usage condition, VPSBangladesh may update the related service price, terms, or availability.

12. Acceptable Use Policy

You must not use our services for illegal, harmful, abusive, or prohibited activity.

Prohibited activities include, but are not limited to:

• phishing
• malware hosting
• botnet activity
• spam or unsolicited bulk email
• email abuse
• network abuse
• DDoS attack or participation
• port scanning without authorization
• credential theft
• copyright-infringing content
• child exploitation content
• financial scams
• fake login pages
• impersonation
• illegal proxy or tunneling activity
• abusive cryptocurrency mining
• hosting content that violates applicable law
• activities that damage our network, IP reputation, or other customers

We may suspend, restrict, or terminate services involved in abuse, security incidents, illegal activity, or serious policy violations.

13. Resource Usage and Fair Use

Your VPS or server resources must be used in a reasonable and fair manner.

Even if a plan shows “unlimited traffic” or similar wording, it may still be subject to fair use, network protection, abuse prevention, and technical limitations.

You must not use services in a way that harms node stability, abuses network capacity, impacts other customers, causes IP blacklisting, creates security risk, violates datacenter or upstream provider policy, continuously overloads shared infrastructure, or bypasses product limits.

If resource usage creates a problem, we may contact you, limit the service, suspend the service, request upgrade, or take necessary action to protect the platform.

14. IP Address Policy

IP addresses are assigned for service use and remain under the control of VPSBangladesh or its upstream provider.

We may change, replace, remove, or renumber IP addresses if required by technical issue, abuse issue, datacenter policy, routing change, provider requirement, IP reputation issue, service migration, or legal or operational need.

Customers must not use IP addresses for abusive, illegal, spam, phishing, or reputation-damaging activity.

16. Suspension and Termination

For non-BDIX VPS services, termination may happen quickly because of upstream provider billing and cancellation timelines. If an invoice remains unpaid, the VPS may be suspended 2 days after the due date and permanently terminated, cancelled, erased, or removed 4 days after the due date. After this point, data recovery may not be possible.

We may suspend or terminate a service if:

• invoice remains unpaid
• service is used for abuse
• customer violates these Terms
• service creates network or security risk
• customer provides false or misleading information
• customer fails to respond to abuse or security notice
• legal request or upstream provider request requires action
• service causes harm to VPSBangladesh, other customers, or third parties

After termination, data may be permanently deleted. You should keep your own backup before service cancellation or termination.

17. Cancellation and Refund

Cancellation and refund eligibility depend on the selected service type, billing term, product condition, license involvement, resource allocation, and published refund policy.

Some services may be non-refundable after activation, especially where third-party license cost is involved, Windows/cPanel/license cost is already provisioned, dedicated resource is allocated, setup or provisioning cost is incurred, abuse or terms violation occurred, or service was suspended or terminated for policy breach.

Please review the refund policy before ordering.

18. Support Communication

Support communication should be made through official channels such as ticket, client area, live chat, phone, or official email.

For technical support, provide relevant details such as service name, VPS IP address, domain name, operating system, control panel, error message, screenshot if available, steps already taken, and urgency level.

Clear information helps us respond faster. You can reach us through the same channels listed on our contact page.

19. Security Responsibility

You are responsible for securing your VPS, server, website, application, control panel, database, and user accounts.

You should use strong passwords, use SSH keys where possible, keep software updated, disable unused services, configure firewall rules, use security monitoring where needed, restrict admin access, keep backup access secure, and avoid installing untrusted software.

If your VPS is compromised, you are responsible for cleanup unless managed security or cleanup service is explicitly included.

20. Third-Party Providers and Datacenter Dependency

Some services may rely on third-party datacenters, upstream providers, license vendors, payment gateways, registries, network providers, or software vendors.

Service availability may be affected by upstream network issue, datacenter hardware issue, power issue, license vendor change, software vendor policy, registrar/registry issue, payment gateway issue, international routing problem, or force majeure event.

We are not responsible for third-party failures beyond our reasonable control, but we will take reasonable steps to communicate and resolve issues where possible.

21. Limitation of Liability

To the maximum extent permitted by applicable law, VPSBangladesh is not liable for indirect, incidental, consequential, special, punitive, or business losses, including but not limited to data loss, revenue loss, profit loss, business interruption, reputation loss, customer loss, SEO ranking loss, application downtime, email delivery issue, software failure, missed opportunity, or loss caused by customer-side misconfiguration.

Our liability for any claim is limited to the amount paid by the customer for the affected service during the relevant billing period, unless otherwise required by applicable law.

22. No Guarantee of Continuous Availability

We aim to provide reliable services, but no VPS, server, network, software, or datacenter environment can be guaranteed to be completely uninterrupted, error-free, or disaster-proof.

Service interruptions may occur due to maintenance, upgrades, hardware failure, software issue, security incident, network outage, upstream issue, or emergency action.

23. Maintenance

We may perform maintenance to improve service stability, security, performance, or infrastructure condition.

Maintenance may be scheduled or emergency-based. Where possible, we will try to notify customers in advance, but emergency maintenance may be performed without prior notice if required to protect service security or stability.

24. Changes to Service, Price, and Terms

We may update services, prices, product features, billing rules, or these Terms when needed for currency change, upstream provider change, license vendor pricing change, datacenter cost change, abuse prevention, policy improvement, legal or regulatory requirement, or technical or business need.

Continued use of the service after changes means you accept the updated terms.

25. Governing Law

These Terms are intended to be governed by the laws of Bangladesh, unless a separate written agreement states otherwise.

Any dispute should first be handled through good-faith communication with VPSBangladesh support or management. If a dispute cannot be resolved informally, it may be handled under the appropriate legal process in Bangladesh.